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Terms and Conditions


The following terms and conditions apply to all orders placed by the customers of Julie & James SARL within www.imai.fr

By using www.imai.fr and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.


The words or expressions below will have within the framework of the present the following meaning:

Store: means Julie & James sarl website (www.imai.fr) on which the Products are presented and sold.

Order: means the sales contract concluded between Julie & James sarl and the customer of the Julie & James sarl store.

Product sheet: designates the classified information concerning a product supplied by Julie & James sarl when the product is sold.

Products: refers to all the goods and services offered for sale by Julie & James sarl in www.imai.fr

Service: refers to the sale of Products by Julie & James sarl to customers of www.imai.fr

Transaction: refers to all transactions, secured treatments, authorizations and agreements inherent in the payment of the price of the Products ordered by card.


The purpose of these Terms and Conditions of Sale is to define the terms and conditions under which Julie & James sarl proposes and sells its Products to its customers.
These general terms and conditions of sale shall prevail over any other terms and conditions contained in any other document, unless otherwise expressly and in writing.


The customer acknowledges that he has read these General Conditions of Sale at the time of placing the Order and expressly accepts them without reservation.
These General Terms and Conditions of Sale govern the contractual relationship between Julie & James sarl and her client, both parties accepting them unreservedly.


The majority of products offered by Julie & James sarl to its customers are immediately available.
However, all products marketed by Julie & James sarl may or may not be sold online.


Automatic recording systems shall be considered as proof of the nature, content and date of the Order.

Julie & James sarl will confirm to the customer the acceptance of his Order by sending a confirmation message to the email address that the customer has previously communicated. The sale will not be concluded until the said order confirmation has been sent.

Julie & James sarl reserves the right to refuse or cancel any Order of a customer in particular in the event of the insolvency of said customer or in the event of a default of payment of the Order concerned or of a previous delivery or a dispute relating to the payment of an order previous.

The information indicated by the customer, when entering the information inherent in his Order commits the customer. Julie & James sarl cannot be held responsible for the errors committed by the customer in the description of the address of the recipient of the Order (delivery address, billing address in particular) and delays in delivery or inability to deliver the Ordered Products that these errors may cause.


After confirmation of the Order and subject to perfect payment of the price of the ordered products, Julie & James sarl undertakes to ship the ordered products to its customer at the delivery address. 

All Products stipulated in the Orders made to Julie & James sarl are intended for the personal use of customers or recipients whose name is mentioned at the delivery address.

If necessary, the customer undertakes to pay on receipt, all taxes, duties, taxes and other present and future charges due for the delivery of the said products themselves; the joint and several liability of Julie & James sarl cannot at any time be incurred in this respect.

Customers or recipients of the Products shall refrain from any partial or total resale of the Products.

Delivery will be made by Colissimo Expert (against signature).

Our delivery rates are available by clicking on delivery in the left column of our site.

Delivery times are estimates and commence from the date of shipping, rather than the date of your order. The delivery time depends on the delivery address as well as the method chosen by the Customer. The store is not responsible for delays of delivery due to Force Majeure or due to events which make the delivery considerably more difficult or impossible for the delivery, even if binding time periods and delivery deadlines have been agreed. Those events permit the seller to delay the delivery or service for the duration of the hindrance, or to withdraw from the contract in full or in part in relation to that part that has not been fulfilled.

In the event of a lost parcel, the Customer may, if he so desires, be refunded. This right shall, however, be exercised within sixty (60) working days from the date of delivery originally provided for in the contract.

Upon receipt of the Products ordered, the customer or consignee must check the proper functioning of the delivered good, and will be informed of its conditions of use appearing on the instructions for use provided to him.

In the event that one or more of the Products ordered are missing or deteriorated, the customer or the recipient must make any reservations with the carrier at the time of delivery.

In case of apparent defects, the customer benefits from the right of return under the conditions laid down in the instructions for use of the property.

For reasons of availability of the Products ordered, an Order may be the subject of several successive deliveries to the customer.

In the event that the customer would like the Products ordered to be delivered to two separate addresses, the latter should place 2 separate Orders.


The customer has a period of 14 days from receipt of the Products ordered to return them to Julie & James sarl for exchange or refund.

The customer is responsible for the all fees related to return shipment

In this case, the customer must return the products, brand new, accompanied by any accessories, instructions for use and documentation to the following address:

Julie & James sarl, 21 rue Sainte Marthe, 75010 Paris 

In case of exercise of the right of withdrawal, Julie & James sarl undertakes to reimburse the sums paid by the customer, without charge, with the exception of the costs of return.

Repayment is due within a maximum of 14 days.


The price is expressed in euros.

The price indicated on the Product Data Sheets does not include transport costs.

The price indicated in the confirmation of order is the definitive price expressed all taxes included and including VAT. This price includes the price of the Products, the costs of handling, packaging and preserving the Products, the costs of transport and commissioning.


The price charged to the customer is the price indicated on the order confirmation addressed by Julie & James sarl.

The price of the Products is payable in cash by one of the means of payment offered on the site on the day of the actual order.

The Order validated by the customer will only be considered effective when the secured bank payment centre has given its agreement on the transaction and, if necessary, after acceptance of the risk by the insurer.


These general conditions of sale are subject to French law.


Julie & James sarl cannot be held liable for any damage of any kind, whether material, intangible or tangible, which could result from malfunction or misuse of the Products marketed.

Julie & James sarl’s liability will in any case be limited to the amount of the order. In case of difficulties in the application of this contract, the customer and Julie & James sarl reserve the possibility, before any legal action, to seek an amicable solution.

Failing this, for professional customers, the Commercial Court of the head office of the company is solely competent, regardless of the place of delivery and the method of payment accepted.


In all cases Julie & James sarl cannot be held responsible for non-compliance with the regulations and laws in force in the receiving country. Julie & James sarl’s liability is systematically limited to the value of the Product in question determined at the date of its sale, without recourse to the brand or the company producing the product.

The customer can contact the customer service department by telephone at 09 52 35 51 51 or by email at imai@imai.fr.

Answer is due in a maximun of 48 hours.


Information on names collected for the purposes of distance selling is mandatory, as this information is essential for the processing and routing of orders, the drawing up of invoices and guarantee contracts. Failure to provide information will result in the Order not being validated.

In accordance with the law "Informatics and Freedoms", the processing of personal information relating to customers has been the subject of a declaration to the National Commission of Informatics and Freedoms (CNIL).

The customer has (Article 34 of the Law of 6 January 1978) a right of access, modification, rectification and deletion of the data concerning him, which he may exercise at Store-Factory. In addition, Julie & James sarl undertakes not to communicate, free of charge or with counterpart, the contact details of its clients to a third party.


The person in charge of processing Collected Data is: 
Julie Borgeaud, Julie & James sarl, 6 avenue des Mimosas, 92100 Boulogne,
SCR of Nanterre 488 335 480

Julie & James sarl receives, collects and stores all the information you enter on our website (www.imai-shop.com): Civility, surname, first name, postal address of delivery (any additional information relating to delivery), billing address, e-mail address, date of birth, telephone number, information on transactions and monitoring of the commercial relationship (details of products purchased, quantities, amount, methods of settlement, any discounts granted).

Julie & James sarl, processes only when the client creates his "customer account", the geolocation of the latter via his IP address. This data is only used to facilitate the creation of the personal account and is not subsequently retained or reused.

We collect this information for the following purposes:

. Managing your customer account
. Provide ongoing technical support and support to our customers;

. Customer satisfaction management and feedback
. The fight against fraud;

. Register for our newsletter and be regularly informed of our news and offers;

. Organisation of competition games;

. Developing trade statistics;

This personal data is hosted within the European Union.

The data collected is intended solely for use by Julie & James sarl, it will never be transmitted to third parties for commercial purposes, neither sold nor exchanged, without your express consent.

We keep your data as long as you remain customer but also after, in order to answer any questions, complaints or legal accounting requirements. As part of a subscription to our newsletter we will not contact you again if you have not opened our newsletter for more than 3 years.

You have the right to access, oppose processing, modify, delete, withdraw consent. To do so, please contact us by email: contact@imai-shop.com or by mail at the following address: Julie & James sarl, Julie Borgeaud, 6 avenue des Mimosas, 92100 Boulogne.

Please contact us if you don't find an answer to your question in this section.